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To configure accessibility permission for Mac devices you wish to control by starting a remote support session: How do I configure accessibility permission for Mac devices that are enrolled with MDM software? Once the control permission is enabled, you can instantly start controlling the Mac computer.Click the checkbox beside Zoho to enable control permission.
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Navigate to System Preference > Security and Privacy > Privacy > Screen Recording.
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To configure screen recording permission:
#Reset access permissions for mac plus
If Zoho is not listed in the pane, click on the small plus symbol beneath the pane. Click the checkbox beside Zoho to enable control permission.Navigate to System Preference > Security and Privacy > Privacy > Accessibility.To start controlling a Mac device of version 10.14 and above during remote support and unattended access sessions, accessibility and screen recording permissions have to be configured for Zoho Assist. Hence, Zoho Assist wouldn't have sufficient permissions to remotely control your customer's Mac desktop. With the privacy restrictions in Mac devices of version 10.14 and above, accessibility and screen recording permissions to the computer is denied by default. Why am I not able to remotely control Mac devices above version 10.14?
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